For more information please visit Linden Global Learning and Support
Terms & Conditions for Academic Coaching
STATEMENT OF ACADEMIC INTEGRITY
The coaches’ role is never to complete your child’s’ assignments for him/her but to help him/her learn the concepts and methods needed to complete assignments themselves.
CONFIDENTIALITY & COUNSELLING
In order for a counselor or psychologist to contact a teacher or other professional regarding your child, you will be asked to sign a confidentiality waiver. With parental consent, counselors and psychologists may then discuss general details about your child with other professionals on a need to know basis. Such professionals are also bound to confidentiality by law. In any situation, your personal details will not be shared with anyone.
When a Linden counselor is under the impression that a student is at acute risk of harm to self or to others, the counselor is bound by law to take measures to ensure the student and other individuals are safe and receive professional help. Parents will be notified immediately if their child is perceived to be in danger of any kind.
MANAGING APPOINTMENTS
Linden’s scheduling system, Teachworks, provides parents or guardians with a private online account that gives access to your child’s coaching schedule, prepaid hours used, session notes, reminders, and payment records. Teachworks is GDPR compliant and uses SSL encryption. Access to all data is password protected, so the information about your child is safely stored.
If your child is late to a session or needs to cancel, please let us know as soon as possible. Coaches have permission to leave after 30 minutes if a student does not arrive at the designated meeting place. A “no-show” will not be refunded. Sessions cancelled less than 24 hours in advance will be billed for the first 30 mins (with exception of medical and COVID related issues).
ONLINE SESSIONS
When working online with children, we make use of every security measure possible to prevent, respond to and resolve any potential risks to children’s safety when using the company’s digital products and services. The links to online platforms are integrated into our password protected booking system Teachworks and will be sent to parents via email or can be accessed via Teachworks itself. By signing this document, you allow your child to attend an online session that was schedule through your teachworks profile.
NEWSLETTER UPDATES
You will receive no more than four newsletters per year with updates on Linden's services and other relevant resources. You can unsubscribe from this mailing list at anytime. By agreeing to these terms, you understand that you have the right to opt out of Linden mailing list at anytime.
PAYMENT AND BILLING AGREEMENT
Invoices are typically sent mid and end of the month and should be paid within 7 days.
Payments may be made by online bank transfer or credit card.
PACKAGE CANCELLATION POLICY
Packages of services are available starting at 5 sessions. We offer a discount of 5% on packages starting at 40 sessions and 8% on packages of 60. You may cancel your package at any time. You will be refunded all remaining sessions except for a 12% administrative fee based on the total value of the package. Packages expire after 18 months and are non-transferable outside your family.
Many of our services and fees can be listed as a “Educational Costs” (Erziehungskosten) in Germany and considered tax deductible. Please check with your tax advisor for more information.
By signing this document, I understand that, although my private health insurance company or employer may cover some of these fees, I am fully responsible to submit full payment by the designated due date.
I agree to these terms above and understand that the information supplied in this contract will be stored on Linden’s secure scheduling and billing system, “Teachworks”.
